Well, with any database, the hard part is setting it up.
You should probably lay out on paper what sort of information you need. Customer Name, Address, Zip Code, Phone Number etc.
The more columns you have, GENERALLY, the easier it is to sort and filter your data.
Before buying something I would go thru the FileMaker pro web pages and look at how their examples are laid out. File Maker Pro uses a lot of drag and drop which can save you hours of fiddling with your data.
You may also want to pick up an older book on Microsoft Access, almost any version, but one of the 'bible' type books and look at the early chapters on how to layout data so you have an idea of what you can and cannot do with data.
Databases can do amazing things and really provide you with really cool ways to look at your data, however, the most important part is to layout your data in advance. If you don't, you are going to have problems later.
As far as the productivity Business pack, I would wait until you have the basics down before you start trying to link everything to a web page.
The more you do at the beginning, the boring part, the more fun your database will be.
Larry
It usually takes more than three weeks to prepare a good impromptu speech.
- Mark Twain